CIPD Assignment Sample: 3CO01 – Business Culture and Change in Practice
Case Study
Shiva founded Best Pharmacy Ever (BPE) in 1995 and has grown it into a successful group of five local pharmacies, known for their personalised service and family-oriented culture. The business operates with a flat structure, with branch managers reporting directly to Shiva. Now, with investment and support from her son, she is considering acquiring Zenixa, a large national pharmacy chain with 100 stores and an online pharmacy service. Zenixa has a formal hierarchical structure with a head office and functional departments. As Shiva considers this major expansion, she seeks HR guidance on the key people-related factors involved in integrating and managing a much larger, structurally different organisation.
Introduction
Q1. Examine two key external factors likely to impact on BPE’s acquisition of Zenixa. (AC 1.1)
Q2. Discuss two business goals that BPE might set once the acquisition has been completed, explaining the reasons why it is important that they plan to achieve these. (AC 1.2)
Q3. Discuss:
a) The products and services that BPE and Zenixa deliver and
b) Their main customers. (AC 1.3)
Q4. Review the range of technology that could be available to the people professionals working at BPE and Zenixa and how these could be utilised to improve working practices and collaboration after the acquisition. (AC 1.4)
Q5. Define what is meant by ‘organisational culture’ and why it will be important to foster an appropriate and effective workplace culture in BPE after the acquisition. (AC 2.1)
Q6. Explain how organisations function as whole systems and how the work and actions of the people professionals at BPE, after the acquisition, could impact the organisation. (AC 2.2)
Q7. Explain the main reasons why it is important that any changes made following the acquisition are planned and effectively managed. (AC 3.1)
Q8. Consider the importance and role that the people professionals in BPE and Zenixa could play during the changes. (AC 3.2)
Q9. Discuss how the changes could impact people working at BPE and Zenixa. (AC 3.3)
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